Business details
Helena Voile is a trading brand operated by Elena Bekker, who is the seller of the digital templates and the operator of this website.
- Seller & website operator
- Elena Bekker
- Business status
- sole trader (empresária em nome individual), established in Portugal
- Portuguese tax number (NIF)
- 312121512
- Business address
- Rua Major Reis Gomes 7 – Office B, 9000-038 Funchal, Portugal
- Customer support & privacy
- contact@helenavoile.com
Order help, cancellations & privacy
Email contact@helenavoile.com with your order number or the email used at checkout and a short description of your request. For a cancellation, a clear statement that you wish to cancel is sufficient. You do not have to give a reason where a statutory cancellation right applies.
We can help with the PDF we deliver and the Canva access link. Your purchase does not include a Canva subscription, printing service or custom design work unless the product description expressly includes it. Please do not send passwords, card details or sign-in codes.
See terms & delivery, refunds & cancellations and the privacy policy.
Complaints & dispute resolution
If a problem remains unresolved, you can use Portugal’s electronic complaints book (Livro de Reclamações). The Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira (CACC RAM) is the regional alternative dispute resolution body, subject to its jurisdiction and applicable rules. You may also consult the EU consumer redress directory. These options do not restrict your right to go to court or any mandatory dispute resolution rights.